At EN TOI, we value your trust and are committed to delivering high-quality products. Please read our policy to guide you clearly.

Return & Exchange Policy – EN TOI

1. Exchange Policy

• Exchanges are accepted only within 2 days of delivery.
  
  

• Products must be unused, unwashed, and in original packaging with seal, tags, dust bags, and protective coverings intact.
  
  

• If approved, you will receive store credit equal to the product value.
  
  

• Return courier charges for exchanges will be deducted from the store credit.
  
  Once the returned product is received, our team will conduct an inspection.
  
   
  

2. Sale, Discounts & Promotional Offers

• Products purchased during B2G1 offers, sales, or discounts are not eligible for returns or exchanges.
  
  

• Gift boxes and orders with free gifts are considered final sale items.
  
  

3. Manufacturing Defects or Wrong Product Delivered

• If you receive:
  
  

• A product with a manufacturing defect, or
  
  

• A different product from what you ordered,
  
  EN TOI will send you a replacement at no additional cost, and the return pick-up will be free of charge.
  
  
  

4. Reporting an Issue / Requesting Exchange

• 📧 cc@entoi.com
  
  

• 📱 WhatsApp: +91 6356954917
  
  To request an exchange or report an issue, please contact us within the specified timeframes:
  

• Your order number
  

• Clear photos of the product and packaging
  

• A short description of the exchange request or defect
  
   Include the following details:
   Processing Timeline

• Pick-up will be arranged within 24–48 hours of your request.
  
  

• After inspection, store credit or replacement will be processed within 2–7 business days.
  

5. Need help? Reach out to us on cc@entoi.com. We are available from Monday to Saturday 10 AM IST to 6:30 PM IST (we are closed on Sundays and public holidays)