The product I ordered is damaged, what should I do?

All the orders are througoughly checked before dispatch. In case of a rare scenario, if the product received is either damaged, mismatches the order or has a manufacturing defect, we offer exchange with the fresh piece. To avail this, the customer MUST contact our Customer Service at cc@entoi.com or by calling +916356954917 within 24 hours of delivery. Failing to do so, the product will not be eligible for exchange. For this rare scenario, the pick-up/delivery of the products will be taken care of by EN TOI. All handbags and accessories must have original tags attached.