For Orders Placed in India: Your EN TOI orders are mostly shipped within 1-2 business days of your purchase date. Once your order is shipped, we estimate you will receive it within 3-7 business days. We ship Monday through Saturday, excluding weekends and holidays. 

For orders outside India: Your EN TOI orders are mostly shipped within 1-2 business days of your purchase date. We estimate you will receive your order within 8-15 working days. We ship Monday through Saturday, excluding weekends and holidays.

Shipping times may vary, but we work hard to deliver your order as quickly as possible!

Need help? Reach out to us on cc@entoi.com. We are available from Monday to Saturday 10 AM IST to 6:30 PM IST (we are closed on Sundays and public holidays)

Orders are confirmed once payment has been successfully completed. You will receive a confirmation email from EN TOI within 5 minutes to inform you that your order has been received. (Do ensure to check for the confirmation email that may have been directed to your junk folder).

Once an order has been successfully placed, an email containing the order details will be sent to your provided email address. Do check your junk folder as the email may be directed there. If you have not received your Order Confirmation, please check the email address entered. For further assistance, please WhatsAppour customer service(+916356954917) or mail us on cc@entoi.com.

Please go to Track My Order. You should be able to track the status of your shipment using your Order Number or Tracking ID provided to you after check out. For further assistance, please WhatsApp our customer service.

Placing an item in your shopping bag does not guarantee that the item is reserved for you. If the product is no longer available, our website will alert you that the product is out of stock. Your order will only be confirmed after payment has been made.

Contact us immediately with screenshot of your payment on cc@entoi.com or WhatsApp us on +916356954917.

If your payment has been declined, do kindly place a new order. We will not be able to reinstate an order once the payment has been declined.

On occasions, the financial institution may have declined your payment, do contact your bank directly to verify. Alternatively, you may try paying with another card.

If similar issues still persist after you have tried on the above suggestions, please WhatsApp our customer service(+916356954917) for further assistance.

At EN TOI, we value your trust and are committed to delivering high-quality products. Please read our policy to guide you clearly.

1. No Refund Policy

• Once payment is made, it is final and non-refundable.

2. Exchange Policy

• If you are not satisfied with your purchase, we offer exchange only (no refunds) under the following conditions:
• The exchange request must be made within 48 hours of receiving the product.
• The product must be unused, unwashed, and in its original packaging with the seal, tags, and protective coverings intact.
• Once we receive the returned product, our team will conduct an inspection. If approved, you will receive store credit for the product value.
• Return courier charges for exchanges will be deducted from the store credit.

3. Sale & Discounted Items

• All sale purchases are final.
• No returns or exchanges are allowed on sale or promotional items.

4. Manufacturing Defects or Wrong Product Delivered

In the rare case you receive:

• A product with a manufacturing defect, or
• A product different from what you ordered,
• We will send you a replacement product at no additional cost, and the return pickup will be free of charge.

5. How to Request an Exchange or Report an Issue

Please contact our customer support at cc@entoi.com with:

• Your order number
• Clear photos of the product and packaging
• Details of the exchange request or defect
• Our team will review your request and guide you through the process.

6. How long does it take to process a return or refund?

• Once you’ve placed your return request, we’ll arrange a pick-up within 24–48 hours. After we receive and inspect the bag, your refund will be processed within 2-7 business days.

EN TOI
Luxury, Within You
www.entoi.com

7. Need help? Reach out to us on cc@entoi.com. We are available from Monday to Saturday 10 AM IST to 6:30 PM IST (we are closed on Sundays and public holidays)

All sales are final. We do not offer return or refund. 

In case of a rare scenario, if the product received is either damaged, mismatches the order or has a manufacturing defect, we offer exchange with the fresh piece. To avail this, the customer MUST contact our Customer Service at cc@entoi.com or by calling +916356954917 within 24 hours of delivery. Failing to do so, the product will not be eligible for exchange. For this rare scenario, the pick-up/delivery of the products will be taken care of by EN TOI. All handbags and accessories must have original tags attached.

Every handbag is handcrafted with precision and passion. To maintain fairness for our artisans and customers, we follow a strict policy .   

1. We do not offer refunds on any purchase. All sales are final.

2. Products purchased during clearance sale can not be returned.

3. We do not offer exchange.

4. All the orders are througoughly checked before dispatch.

5. ⚠️ In case of a rare scenario, if the product received is either damaged, mismatches the order or has a manufacturing defect, we offer exchange with the fresh piece. To avail this, the customer MUST contact our Customer Service at cc@entoi.com or by calling 6356954917 within 24 hours of delivery. Failing to do so, the product will not be eligible for exchange. For this rare scenario, the pick-up/delivery of the products will be taken care of by EN TOI. All handbags and accessories must have original tags attached.

6. Need help? Reach out to us on entoiofficial@gmail.com. We are available from Monday to Saturday 10 AM IST to 6:30 PM IST (we are closed on Sundays and public holidays)

Apologies, we do not offer exchange.

All the orders are througoughly checked before dispatch. In case of a rare scenario, if the product received is either damaged, mismatches the order or has a manufacturing defect, we offer exchange with the fresh piece. To avail this, the customer MUST contact our Customer Service at cc@entoi.com or by calling +916356954917 within 24 hours of delivery. Failing to do so, the product will not be eligible for exchange. For this rare scenario, the pick-up/delivery of the products will be taken care of by EN TOI. All handbags and accessories must have original tags attached.

For orders placed for India: Your EN TOI orders are mostly shipped within 1-2 business days of your purchase date. Once your order is shipped, we estimate you will receive it within 3-7 business days. We ship Monday through Saturday, excluding weekends and holidays. 

For orders placed for outside India: Your EN TOI orders are mostly shipped within 1-2 business days of your purchase date. We estimate you will receive your order within 8-15 working days. We ship Monday through Saturday, excluding weekends and holidays.

Shipping times may vary, but we work hard to deliver your order as quickly as possible!

Need help? Reach out to us on cc@entoi.com. We are available from Monday to Saturday 10 AM IST to 6:30 PM IST (Our office is closed on sundays and public holidays)

We ship globally. ♡

We are located in India. We ship worldwide.

For prepaid orders, it is free shipping. Every handbag is handcrafted with precision and passion. To maintain fairness for our artisans and customers, we offer partial COD in India.

EN TOI currently does not provide customisation service. To get an update in case of any changes in the services available, subscribe to us on our website for regular email updates.

We hardly restock. Each piece is made in small batches to preserve exclusivity.

All the orders are througoughly checked before dispatch.

In case of a rare scenario, if the product received is either damaged, mismatches the order or has a manufacturing defect, we offer exchange with the fresh piece. To avail this, the customer MUST contact our Customer Service at cc@entoi.com or by calling +916356954917 within 24 hours of delivery. Failing to do so, the product will not be eligible for exchange. For this rare scenario, the pick-up/delivery of the products will be taken care of by EN TOI. All handbags and accessories must have original tags attached.

We hope you're loving your new purchase!
To help you keep your Faux leather handbag looking as stunning as the day you got it, we’ve put together some simple care tips. With just a little love and attention, your bag will stay beautiful and last for years to come.

🧼 Cleaning

• Wipe gently with a soft, damp cloth to remove dust and dirt.
• For deeper cleaning, use a mild soap solution and wipe with a damp cloth-do not soak.
• Avoid harsh chemicals, alcohol-based cleaners, or bleach.

☀️ Storage

• Store your handbag in a cool, dry place away from direct sunlight to prevent fading or cracking.
• Use a dust bag or pillowcase to cover the bag when not in use.
• Keep the shape intact by stuffing the bag with clean paper or fabric.

💧 Water & Moisture

• Faux leather is water-resistant, not waterproof. Wipe off spills immediately with a dry cloth.
• Avoid prolonged exposure to rain or humidity.

🔥 Avoid Heat

• Do not place near heaters, radiators, or leave in hot cars-heat may cause peeling or warping.

👜 General Tips

• Rotate your handbags to avoid excessive wear on one.
• Keep away from sharp objects to avoid scratches.
• Don’t overload-excess weight may strain the seams and handles.